Frequently Asked Questions

I've tried recovering my password, but I'm still unable to login. What now?

Please try a different computer, smart phone, or tablet and/or a different web browser. DaddyKool.com is best viewed with Firefox. If you’re still unable to log in even after recovering your password and switching computers, you may want to simply create a new user account with a different email and password combination.

What is will call? Can I print my tickets at home?

Will call tickets are not available to print at home. They are redeemable at the venue on the day of the event. Before processing your payment, you will be asked to confirm will call attendee names for each ticket in your shopping cart. Each confirmed attendee will need to present a valid photo I.D. at the venue’s box office or doors on the evening of the event in order to redeem any ticket(s) in their name. Confirmed attendees may be yourself or someone else, and you may choose to put all tickets under a single name, or confirm individual names for each ticket, depending on your preference and whether or not your party plans on arriving together or separately. Important: Please make sure you enter all names exactly how they are printed on your attendee’s photo I.D. to avoid any confusion on the day of the show.

Can I pick up my will call tickets early at your store?

No, sorry. Will call tickets are not available for early pick up at the store or the venue.

How much are your service fees? Are there hidden fees during check out?

Please use this link to contact us and submit a name change request. Make sure to enter the email address associated with your DaddyKool.com account, the concert you bought tickets for, the name the tickets are currently under, and the name you would like them to be under. We’ll reply back to your email as soon as possible with confirmation that your name change has been processed. IMPORTANT: Name change requests are handled on a first come, first serve basis, and often there is a deadline a few days before an event after which we are no longer able to process any further name changes, so make sure you get your requests in as soon as possible!

I bought tickets for an event that I can no longer attend and/or I no longer want the tickets. Can I get a refund?

Sorry, all ticket sales in person and on DaddyKool.com are final unless the event is canceled. Please let us know if we can process a name change request for you.

Can I buy tickets in person at your store?

Yes, most concert tickets are also available in person at our Downtown St. Petersburg location. Come on down, save even more on service fees, and get a physical ticket in your hand today. We are located on Central Ave. across the street from The State Theatre. Please use this link to get a map and store hours.

How much are your service fees? Are there hidden fees during check out?

The prices you see on DaddyKool.com ticket pages are the final totals per ticket, including all service fees and taxes. We always use final totals so that there are never any hidden fees. Service fees on DaddyKool.com are usually $3.75 per ticket. Service fees in person at our downtown St. Petersburg store are usually just $1 or $2 per ticket.

I'm trying to buy tickets from DaddyKool.com, but I only see a button telling me to buy them from Ticketmaster.com. What gives?

Daddy Kool has negotiated an exclusive deal with Ticketmaster, allowing our customers to use special links on our site to buy certain event tickets from Ticketmaster.com with the same reduced fees they’ve come to expect from DaddyKool.com. By doing so, DaddyKool.com customers avoid the will call line by taking advantage of Ticketmaster’s industry standard print-at-home ticket option while still saving money on costly service fees.